Over the years I’ve seen items that UPS shipped coming out of their boxes
crushed, scraped, and/or gouged. I experienced this myself a few years back
when I shipped to Florida a large, detailed stained glass window project that
took me weeks to produce.
I enclosed the piece between two bolted-together sheets of plywood padded with
foam rubber. Then I put the plywood package inside a U-Haul mirror shipping box
with 4″ thick styrofoam corner pieces at each corner to keep it secure. So,
there was not only plywood protecting the glass, but a few inches of buffer
space existed between the plywood and the outer box, plus each corner was
protected.
Somehow, UPS still managed to inflict a severe trauma to the center of the ~20″
square of plywood packaging, splintering the wood and crushing the glass. The
process of trying to get UPS to take responsibility for this was frustrating,
and the end result was infuriating: UPS was not responsible because I evidently
did not pack the glass according to UPS’ standards.
Folks, I don’t give a damn how much you pack around a plywood enclosure; if the
package is man-handled or somehow endures a more-than-just-a-bump trauma the
glass is going to break. Plain and simple, UPS broke the glass because the
package was handled unprofessionally.
Fast forward to today. I don’t use UPS for ANYTHING unless I’m forced to do so.
Recently I ordered letterpress paper for a school project and the company gave
me no choice but to use UPS. I received the package a few days ago. I just
opened it today so I could start flattening out the paper (it was rolled up).
Of course, UPS managed to crush one end of the paper in spite of the tight
packaging job.
You’re probably thinking “big deal, it’s just paper.” Unfortunately it’s $35
worth of paper, 14 sheets of 22″x30″ Somerset Velvet (Antique) and is not
something I can simply write off.
Am I going to complain to UPS? Maybe. And I’m sure it’ll produce the same
results as last time: UPS is not responsible.
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This is pure incompetence. How can one company be so consistently negligent in
its handling of packaging and still manage to be successful? I have no idea.]]>